Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 29, 2024

At GameBlueBlockers.com, customer satisfaction is important to us. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and refunds policy.

Contact Information for Returns and Customer Support:

1. Eligibility for Returns

We accept returns for items purchased directly from GameBlueBlockers.com within 30 days of delivery. To qualify for a return:

  1. Condition of Product: The item must be in its original condition, unused, and in the original packaging. This includes all parts, accessories, manuals, and any other items received with the product.
  2. Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt.

Note: Certain items, such as items marked as “final sale” or custom-made items, are not eligible for returns unless they are defective or damaged upon arrival.

2. Initiating a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to gagica94petrovic@gmail.com with the following information:
    • Order number
    • Reason for return
    • Photos of the product if it is defective or damaged
  2. Approval: Our customer support team will review your request and respond within 3 business days with further instructions.
  3. Shipping the Return: Once approved, you will receive instructions on how to ship your item back to us.

Please note: Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.

3. Refunds Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.

Conditions for Refunds:

  • Full Refund: Items returned in original condition and packaging within 30 days.
  • Partial Refund or Store Credit: If the item is not in original condition or has missing parts (unless due to our error), a partial refund or store credit may be issued.

Non-Refundable Items: Items damaged due to misuse, items not purchased directly from GameBlueBlockers.com, and items returned outside of the 30-day return window will not be eligible for a refund.

4. Defective or Damaged Items

If your item arrives damaged or defective, please email us at gagica94petrovic@gmail.com with:

  • Photos of the damage
  • Order number and purchase details

We will review and, if verified, offer a replacement, store credit, or refund at no extra cost to you.

5. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are typically the customer’s responsibility, except when an item arrives damaged or defective.
  • Exchange for New Item: If you wish to exchange your item for a different size, color, or style, return shipping is also the customer’s responsibility, and additional shipping charges may apply for the new item.

6. Product Care and Maintenance

To ensure your product remains in excellent condition, please follow any care instructions provided with the item. Products that have been damaged due to improper care or misuse are not eligible for returns or refunds.

7. Policy Updates

Gaga LTD reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions regarding our policy, please contact us at gagica94petrovic@gmail.com.

This policy aims to ensure a fair process that respects both customer satisfaction and business interests. Thank you for shopping with us at GameBlueBlockers.com!